Warning: FNB Bodyline maintenance plan administered by SMART UMA.

A year ago I was contacted by FNB , selling a scratch and dent insurance. It wasn't until now that a have a claim that I came to learn it's with FNB Bodyline maintenance plan administered by SMART UMA. I logged a claim 3 months ago. Contacted FNB only the told it's a 3rd party and they can't get involved. That took so long I had the dent fixed myself as it was starting to rust. I have logged several complaints on the FNB complaints department , still waiting on a manager to call me. I was not informed that this is a company outside FNB. Who gave FNB the right to share my information with a 3rd party. The services at this insurance is pathetic. If this is the standards FNB accept, what service can we as clients expect. Now that they must pay me ,they wanting a letter to confirm my banking details, seriously, yet no documentation was needed when they started debiting me account a year ago.