WARNING: Don’t fall for FNB’s “First 6 Months Free on Monthly Account Fees” offer — it’s misleading.

WARNING: Don’t fall for FNB’s “First 6 Months Free on Monthly Account Fees” offer — it’s misleading. I feel absolutely misled by this bank. I was attending to an issue on my business account in-store when a consultant very politely offered to open a savings account for me, claiming the first 6 months of monthly fees would be free. Since I already bank with FNB for my business, I agreed to give it a try. That was a mistake. For the first 4 months, I had to argue and chase them every single time to reverse fees they promised I wouldn't be charged. The reversal process takes up to 3 working days, just to correct something that shouldn’t have happened in the first place. And today after more unnecessary admin. Ihad to log another reversal, being bounced between four different departments, only for the last person to send me this ridiculous response: “Thank you. I have logged a query with our Campaigns Desk. Please allow a turn around time of up to 21 business days for feedback. Reference: CAS-*********” “I do not do reversals from my side. Hence the referral. We apologize for the experience. Please do allow the turn around time for feedback from our Admin desk.” How the hell must I wait up to 21 Days for them to respond to this. How can you expect me to give you such a time frame. By the time someone calls me back, I’ll likely have another 2 charges added for fees I shouldn’t even be paying in the first place. As I mentioned, I only opened this account to test it before deciding whether I’d move my salary over. That will not be happening anymore. In fact, I’ll be moving my business account away as well. I pay less than 30% of these fees at Capitec. FNB, you don't honour your agreements — don't expect your clients to stay loyal when you're the one breaking the trust.

I was attending a issue with my business account in store, when the lady there al so politly offered me to open a saving account with them and they will give me the first 6months free. I said okay in that case I will try since I am banking with my business there.

TOTAL LIES, for the first 4 months I had to battle with them in reversing the fees as they should not charge me, but they do every month. Note that I am just using the account to see how it is, I am not using it for my salary etc. This account has been charged with over R600 in arears fee, I told them close it because I can not argue with them to reverse the fee every month, which takes up to 3 days to reverse before I can then use the account again. Mostly using it for direct transfers out of my business account.

I dont know how this got out of control, how in the world. I barely use the account and get charged for ridiculous service fees, and then top that with a non honouring monthly fee.