Warning do not bank your business at FNB

WARNING!!!! Do not use FNB for anything more than a savings account. For that is the only training even headoffice have in.

I have been trying to open an business account with FNB now for 2 weeks.

First I tried to use the online app they advertise to be save and convenient. Service at your finger tips. The product service functions is not working. I think it's only there to make the app not look like the amateur the creator is.

They keep sending notification that a consultant will contact you. Please note that there is no consultant available for 2 weeks now. Ok so I went to the branch for assistance after I found that the service and adverti*****t thereof is ****. When I arrived the ticket machine was not working. People were queing and nobody could be helped without a ticket. I waited about 30 min for a ticket. The consultant I spoke to was a sweetie. She was friendly, but was unfortunately not trained to open the account. She start phoning for assistance and was transferred 9 times in witch she had to explain simple detail every time. Out of the 9 people she was transferred to, not one had the training to help her with the opening of a very basic business account. At last I spoke to a lady after phoning the sales department. She informed me that the system is down all two weeks I have been trying to open the account. And like every time she ask me for my details so that an consultant can phone me. Please note on various occasions I was notified that a consultant will phone me. I requested that she rather put me through to a sales consultant ammidiatly in witch she notified me that they do not except calls. So I had to leave the branch also with no assistance. I tried the secure chat on the app and yet again there was no sales consultant available and I was yet again informed that a sales consultant will contact me. I did not receive any call from any one from FNB till now. So I just phone the number on the web site they provide under sales and yet again the lady informed me that the number I used directly from the web is not for sales purposes. So even on the website they lie. She could also not transfer me to sales and yet again requested my info to put on the system so that a sales consultant should phone me. I just lost it and explained to her that for 2 weeks now I've waiting for that and I want to be transferred. Well she couldn't transfer. She drop the phone in my ear.