SM
Sheryl M

1 reviews | Active since Nov 2015

26 Nov 2015, 11:47

WANTING TO PAY - BUT HANDED OVER WITH NO HELP!

FNB credit account was being paid through debt review which fell through because i lost my job. I was not notified but rather handed over to the most *********** legal company ever!<br> Every e-mail and call cost me and yet i am calling them! Made contact with FNB complaints and all they come back and say is that they cant HELP as i need to deal with the LEGAL company directly yet i requested to pay a FULL installment on my account as i am now employed, they prefer to have a \Dont care attitude"All i want is to pay FNB and not a legal company who is making money off me!<br> <br> So really their mission statement means absolutely nothing when they cant call me and make arrangements to have my account re-instated in their books and allow me the customer to pay FNB direct and avoid all the unnecessary legal fees!<br> <br> WATCH OUT THE NEXT TIME FNB OFFERS YOU ANY FINANCE AS THEY DONT REALLY CARE AT ALL!"""

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Nov 2015, 13:21
Official
Hello Sherylmoonilall,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.

The reference number is 820547.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)