want to access my money !!!

i am new FNB customer and based on the experienve i got, i think of leaving them. To cut a long story short, yesterday was pay day at work. To my surprise i did not get an notification that i got paid. checked my FNB app under messages then i saw that theres's money that was paid in my account, but not reflecting, i then decided to go to FNB branch in constantia kloof, was told that my saary is on KYC - onhold. The guy who was helping me tried calling, but the lines were bad, and then he sent them an email and stating it is urgent, but no one has gotten back to me as yet. I need to acess my money, i hav bills to pay. already i have missed my debit order date of which its bad. went to fnb brach today and the lady we spoke to said she will investigate. i have sent all th neccessary documents. i want to access my money !!!