1 reviews | Active since Nov 2016
Want a stress ulcer? Join FNB
FNB falsely advertises the benefits of its Premier Credit Card and encourages you to upgrade accordingly. And when I called FNB and was told about the false information and cancelled the upgrade, they have literally ignored me. On calls they claim not to be able to see the reference numbers they emailed me for the complaints and requests. Multiple phone calls and emails for over a month, a visit to the branch, and I now have no usable credit card and it's cost me over R400. Even the friendly branch manager has not contacted me as promised. My experience with FNB goes from bad to worse. Not sure how much lower it can go.
Good day Mike,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Mike,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)