1 reviews | Active since Jul 2016
Wallet ******, still haven't received card after a week
<p>My wallet got ****** and I had to cancel my FNB Cheque card. I cancelled my cheque card on the 6th of June and requested a new card, but I still haven't received any communication on the delivery of the card. It has been a week since. This is really unacceptable. I sent an email to the complaints line, but just got an automated reply. Reference number ********** .</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Naomi Petersen
*** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Naomi Petersen
*** (option one)
Thank you Naomi, FNB has contacted me regarding the delivery of the card! I will update the review as soon as I receive my card.
Thank you Naomi, FNB has contacted me regarding the delivery of the card! I will update the review as soon as I receive my card.
Thank you FNB for your prompt responce once the problem has been escalated! I have received my card.
Thank you FNB for your prompt responce once the problem has been escalated! I have received my card.