Wake up or lose business

I requested a second card machine for my business and I asked that someone from Merchant services contact me to negotiate monthly machine rental and rates prior to delivery, I also requested that they remove my initials and surname from the printout to the clients, and not even that request is processed. I bank with FNB in both personal and business capacity and find that clients requests are not lisned to. If this is how they want to treat a client then I’d gladly take my business elsewhere. I tried calling Merchant services so many times and I get transferred from pillar to post while I run up a hefty cellphone bill. The service is really atrocious and FNB must realize that there is competition out there waiting for them to chase customers away!!!!