Wake up!!!!!

I ordered a bank card 2 weeks ago, I had to fill my delivery address in. Your delivery team called me once i was in a meeting. I then had to follow up with FNB because your delivery Team and card division closed my request because I was unavailable, but, only called once and no courtesy follow up. I then have to follow up they then re open my request, FAIL TO READ the address I put on my request. They then send the delivery guy to my house, he gets rude and has an attitude with me because I am at work and not at home. Yet I am the one who is being billed for a card and service I don't receive??? What is going on FNB, catch a wake up and sort this out¡!!!!!!!