Waiting waiting Waiting

Item: FNB (First National Bank)
Rating: 1

I am still waiting for someone to call me back, someone referred my complaint to the complaints department and no one called me back. I have ordered my card on the 19th of April 2016. Still no card, every consultant I have spoken to has given orders for delivery but every time I call in the card is on the system with no delivery instructions. How is this possible? So much for having FNB premier banking, i am disappointed and disgusted by the service!!!! No CCD has no card on their system for delivery.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

06 May 2016, 09:36

Dear Ms Adams,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: 087 *** (option one)

FNB (First National Bank)'s reply06 May 2016, 09:36

Official

Dear Ms Adams,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: 087 *** (option one)

's updateReviewer Update

06 May 2016, 09:56

Hi Melinda, This is exactly the same message I received yesterday, with absolutely no resolution at all. How disappointing. I would like to know when I am getting my card!

's update06 May 2016, 09:56

Reviewer Update

Hi Melinda, This is exactly the same message I received yesterday, with absolutely no resolution at all. How disappointing. I would like to know when I am getting my card!