waiting to use business account but card delivered

On the 20th of January 2016 i decided to switch my business account from Nedbank. I opened the account via phone and later received documents to fill and send back, which I did.<br> <br> Then I get the same email 5 days later saying i must fill and send. I got irritated and phoned and a very nice lady by name of Palesa promised to escalated the matter. After escalation same day, they decided to process my documents and got back to me to fill the last outstanding document which I did.<br> <br> Few days later was happy when i received a call to confirm delivery address. I then received my card on 03-February-2016. All along the account has been appearing on online profile and i have been testing it by trying to transfer the into the account. Well i was getting an error.<br> <br> So i thought after received the card all will be well, mind you i have already given my clients the acc number. To my surprise same error. Phoned business banking today(05-02-2016) and they promised to call me back.<br> <br> Does that mean for everything that i need to do on this account i should always escalate to Palesa or whoever so that it can be attended to?<br> <br> Will be patient for today only, after that id rather move all my accounts.