1 reviews | Active since Dec 2016
Waiting time for your call to be answered
I don't know what to do anymore. I have asking FNB for a settlement letter to settle my loan. When I call the contact centre I hold for more than an hour and no one answers the call. When I go to the branch I'm given a phone to call the call center and again calls are not answered. Luckily I someone answered the other day and I was promised that the letter will be sent to me and until today I don't have it. What must I do to get this loan settled if no one is helping me
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)