Waiting Time for Assistance Exceptionally Poor

Item: FNB (First National Bank)
Rating: 2
Author: Ashanie R

In the last week I called the FNB contact center approximately 4 times. Every time I called I had to wait for exceptionally long periods . This is not the service I expect from FNB. It feels like over the years the service form the contact centre in general is not of the high standard it used to be.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

04 Mar 2016, 09:08

Hello Ashanie,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 882245.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply04 Mar 2016, 09:08

Official