1 reviews | Active since Oct 2015
WAITING TIME BEFORE SPEAKING TO CALL CENTRE AGENT
the waiting time at the call centre is unacceptable. capitec you dont even wait 1 minute on hold. fnb my average is atleast 10 minutes. fix this fnb fix this you lost a client.
Good day Matthew,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Matthew,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)