Waiting since the 13th August for finality/clarification from E-Bucks!

Greetings,

I have resorted to posting my complaint on Hello Peter since I have not heard back from the e-bucks contact centre since the 13th August 2017.

On the 11th August, I sent an email to e-bucks (***-bNZX-0P6O-aoRC-M5SobsZURw9s#) in order to clarify how my e-bucks rewards value, specifically for my Checkers spend in July 2017, was calculated. This was due to e-bucks having my July Checkers spend as a few hundred rands, yet my actual Checkers spend was a few thousand rands.

On the 12th August, Boitumelo Makua responded, requesting me to provide my Checkers transaction dates for the month of July 2017, which I responded to a few hours later. This in itself is a concern if e-bucks cannot pick up my transaction dates with very clear references on my statement, which makes me wonder how the calculations are performed.

Subsequent to this, I received a further email from Boitumelo on the 13th August advising that my query has been escalated to the relevant department, and that feedback would be provided to me when e-bucks receives such.

Should a reasonability test be performed, I am sure I am on the right side of this, having now waited over a month, yet still no response is forthcoming.

Regards.