MM
Marline M

1 reviews | Active since Nov 2017

12 Nov 2017, 11:21

waiting period

We are at Fnb Rustenburg Mall. And our ticker says 41 min. We have been waiting 1Hour and 41 min. Service are very bad. And they treat clients very unrespectfull. No communicatuon. And takeing there time to assist clients with there needs.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Nov 2017, 09:28
Official

Hello Marline-mulder,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)