SS
Simmy S

1 reviews | Active since Mar 2009

30 Sept 2015, 12:51

Waiting over 2 months for Credit Card

<br> After applying more than 2 months ago for my credit card I still received no feedback as to when it will be ready for collection - I then had to contact FNB to find out whats going on which I was advised was delayed due to a system error. <br> <br> I then get a message that the card is ready for collection at the branch - go in and NOTHING!!!! this is absolutely frustrating as I am busy working in the day and so time is off the essence. I was then asked to contact the call center and as if going in to the brach wasting my time wasn't enough - I was transferred to 4 people who still couldn't answer where my card was. <br> <br> I have both my personal and business accounts with this bank so this kind of service is unacceptable!I would appreciate if this card is delivered to me or cancelled immediately.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Sept 2015, 13:03
Official
Hello simmy21,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 770312.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)