1 reviews | Active since Mar 2009
Waiting our lives away!!!!
<p>At your N1 city branch. ONE counter open at online banking section. Counter 7 is the inly one even getting new clients. And we all just stand and stand and stand. GET MORE STAFF AND WAKE UP!!!!!! Tempted to take my business accounts away from you. Waste my whole afternoon waiting for service. Ridiculous </p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
An amazing lady named Chantelle from the N1 City FNB branch called me on my cell. She apologised that I wasted so much time in the bank and she also told me what the person who issued me with the ticket when I arrived should have told me WE CAN GET THE STATEMENTS PRINTED OURSELVES and stamped by ANY of the Nedbank people on the floor. This really would have saved me ages this afternoon waiting for my number to be called! Thanks to Chantelle who called me. She was really very friendly and kind. For her call, I have changed my star rating from 1 to 5.
An amazing lady named Chantelle from the N1 City FNB branch called me on my cell. She apologised that I wasted so much time in the bank and she also told me what the person who issued me with the ticket when I arrived should have told me WE CAN GET THE STATEMENTS PRINTED OURSELVES and stamped by ANY of the Nedbank people on the floor. This really would have saved me ages this afternoon waiting for my number to be called! Thanks to Chantelle who called me. She was really very friendly and kind. For her call, I have changed my star rating from 1 to 5.
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***