CP
Crystal P
1 reviews | Active since Jan 2012
11 May 2015, 07:53
Waiting on my money
On Tuesday 05 May 201d I witdrew money at the atm however my money never came out. On 06.05.15 I went to Hout Bay bank reporting the matter then the teller asked me to fill in a form which I did and he advised my money will be in my account on Friday 08,05.15. Well up until today my money is never in my account. I am very upset as I do need my money and I called the bank and now its again this week. Why did I change from my usual bank to FNB I have no idea. This is just pathetic service
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Replies (1)
FNB (First National Bank)'s replyOfficial
11 May 2015, 08:58Hello cryssiep,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 680881.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 680881.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply11 May 2015, 08:58
Official
Hello cryssiep,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 680881.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 680881.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)