Waiting hours and using USED paper for printing

This Saturday that pasted i visited the branch to pick up my replacement card. I was at the bank before it open ( around 8:15 ) and only got served at around 9:45. The is poor service to make customer wait so long.The ppl working there are so slow and talking to each other and answering there cell phone and not worried about the customers. <br> Also while in the query at collection i could see the General line and the desk and i saw the ppl using used paper ( printing be hide other docs ) why is this ? ..... Another customer can get information about other customers ????<br> I think FNB should employee people that can do the job and on Saturdays there should be faster ppl or more ppl in collection you cant wait so long