Waiting forR2000 wrongfully deducted at faulty ATM

Hi FNB<br> <br> [REF:***]<br> <br> I went to Thailand on honeymoon and as luck would have it one of the TMB ATMs displayed a fault sign after I had attempted to draw money and I received no funds. This would have been fine however the funds were removed from my account. So the necessary steps were taken, I send a form back that I had to fill in twice, and I ended up waiting up until this point with no funds reverted to my account. When I query this, I get told by [Email Removed] that auth was released on 01/10/2015. Im assuming this means the money was released back into my account...but nothing has reflected yet? Whoever I am dealing with is rather vague in their responses as clearly anyone can see my problem which is, no matter if \auth has been released"";and help me get my money back! :("""