LH
Lee H

1 reviews | Active since Jun 2011

22 Feb 2016, 12:47

WAITING FOR VARIATION AGREEMENT

Dear FNB<br> <br> I would really like to finalise my application for a re-advance on an existing bond. I am waiting for the variation agreement to be sent to me so that I can sign and return, but I am waiting for the past 5 days already. I tried calling the Housing Division call centre, but one gets put on hold for lengthy periods of time without being assisted.<br> <br> Can someone please give me an indication as to when the documentation will be forwarded to me please? <br> <br> Also, I app**** for a R30 000 re-advance, but is it possible to increase that amount to R50 000 seeing that there's more than that available?<br> <br> Anxiously awaiting your response.<br> <br> NB: Correspondence via email preferred as I might not be able to take calls during the day due to the nature of my work.<br> <br> Regards.<br> Mr L. Hoffmann<br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Feb 2016, 13:31
Official
Hello leehoffman,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 873761 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)