Waiting for over TWO Weeks for a new Relationship Manager

<p>I am a private banking client. Received atrocious service service from my Banker.</p> <p> </p> <p>This basically involved him directing me to an FNB branch to stand in a queue to collect Forex/Cash Passport because this " would be easier".</p> <p> </p> <p>This was during one of the busiest periods in December, when there was more than 2 weeks notice of my travel. The excuse provided was the Relationship Manager was "working without an assistant', and hence had capacity issues, therfore this burden of servicing my own account fell upon me a Private Banking Customer.</p> <p> </p> <p>This was escalated to the Area Manager who promised to resolve. My request was to have my account moved to a NEW client relationship manager. Her Divisional Manager was made aware of this request, since her was copied. Still no response.</p> <p> </p> <p>I am keen on hearing from RMB Private Banking if this is the type of Customer Care one can expect? </p>