WAITING FOR CARD MACHINE OVER 3MONTHS(PROMENADE) -TREATMENT OF TOTAL DISRESPECT AND ************** BETWEEN CUSTOMERS OF MILLIONS AND MERE RANDS IN THE BANK

When i started my business I chose Fnb as my business bank because others raved about it. I have had wonderful service from the Sales person Anthea who came out to assist me with our bank account and I have the best relationship with her.She is really good at building client relations and believes that every client should be treated fairly,whether they have millions in their account or not.! Today though I am saddened,angry,fed up with this bank. I have put in a request for a card machine for our business in the first week of December 2023..now almost 3 months later I AM STILL WAITING!! Only at the end of January after a lot of emails and escalations from Anthea Martin (Promenade branch Capetown),, the business banker assigned made contact. There was a fault on our profile and I accepted that (a month later) we met up papers were signed etc. I have been waiting and waiting again since the 29th Jan 2024 for the machine who was due to arrive within 5-10 working days . The 5 to 10working days was Monday the 12th. I emailed again just to get a reply that it has been escalated and someone from the ESCALATION team will call to make an appointment. Yesterday the guy called me to 5 the afternoon to let me know he is too far away from me to come and do the escalation and rescheduled for 10am today. Ten o clock this morning I HAD TO CALL HIM AND ASK WHEN HE IS COMING since I had to schedule my day AROUND HIS SCHEDULE!! He calmly just said he was about to call me since he is AGAIN to far from me . He scheduled for an appointment. NOW I HAVE BEEN VERY PATIENT. IS IT BECAUSE WE DONT HAVE MILLIONS AND BILLIONS IN OUR BANKING ACCOUNT THAT WE ARE TREATED WITH THIS DISRESPECT THAT OTHERS DON'T??? WHAT TYPE OF ************** AND DISRESPECT IS THIS. I WONDER IF I HAD MIILLIONS , WOULD I HAVE BEEN TREATED DIFFERENTLY?PROBABLY!!! I AM SICK OF THIS NOW. ALMOST 3 MONTHS FOR A MERE CARD MACHINE THIS S^^*&#&^@;T HAS TO BE SORTED OUT NOW NOT LATER THIS AFTERNOON!! BUSINESS BANKER :GREGORY MENYACHO INSTALLATION GUY: ***(I didnt catch his name

I DONT WANT ANY MORE CALLS OR PROMISES I WANT THIS SORTED NOW!!