Waiting for card and bad service

This is terrible experience i have. I opened an islamic youth account for my son. At the branch i was told the card would automatically be issued and sent to me. Few months went by and I still never received it. Now I call in and received such terrible service. Transfered to various departments. Only to be told I need to go into the branch AGAIN for the card to be issued. Even though i was at the branch asking for the card to be issued. i work and dont have time to sit at branches. The consultant i dealt with was also very impatient. I asked her to hang on so that i can find my son's ID number in my emails, she wanted to hang up and I had to call back. This is terrible service.