1 reviews | Active since Nov 2017
Waiting for almost an hour?
FNB needs to learn from banks like Capitec when it comes to service, waited for more than 30 mins just to get served. I don't think we should be banking like this in 2018 employ more staff if nessasary but exercise putting your client as top priority it's tiring to still have to plan a whole day to sit at a bank. Please!
PS went to Canal Walk branch
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)