WAITING FOR A YEAR AND 4 MONTHS FOR FEEDBACK

Last year around June, i walked into the Walmer Park branch of FNB to draft a will. After endless compilation and signing of various documents , i was informed that i will be receiving a call to come through and sign the final document i.e the Will. <br> After a couple of weeks, i walked into the same branch and enquired if my documents were ready as i had not received any feedback. To my surprise, i was told that the manager that assisted me has resigned and therefore a new manager from another branch will be in contact with me.<br> After visiting the branch on numerous occasions ( more than 5 ) to find out what the problem/hold-up was, i am yet to receive any kind of feedback/update.<br> Each time i am told that the manager will contact me and every time i walk out hopeful that i will receive a call or an email, needless to say i am still waiting.<br> After being with FNB for so long, i never thought the day would come where i am considering moving to another bank but i am sad to say that i have made an appointment with a Standard bank manager to move all my accounts.<br> This is very sad indeed as FNB has always been my number one bank but i guess it taken the last position now.