Waiting for a response from fnb law on call.as I did email them on the 25.02.2021

On the 25.02.2021 I received a call from fnb law on call they had said they goin to appoint a new attorney from Durban to review my case I don't understand as they had given me a attorney in port shepstone to review the case and its where I live the attorney from Fnb said the attorney from Durban will phone me I can't discuss this matter over the phone if discussed it with Fnb attorney and the one allocated to me in port stepstone its a imotional issue kmw it seems like I need to discuss with another attorney I fail to understand