Waiting a month and a half for service from FNB to actually help me solve a refund problem.

I have accidentally transferred money from my Easy Account into my credit card account that has been closed down. I have since 4 September phoned 4 times and spoken to at least 12 different people sending me from one department to another one. Or promising to phone me back but never does.

Finally I was asked to email the account details to which I want the money to be refunded into on 25 September, which I did. I have still received NOTHING.

Phoned again today and after the 7th person I spoke to nobody is able to help me and want to send me to another department. Terrible service, honestly! I have now been waiting for a month and a half for this problem to be sorted, spent hours on the phone and wasted all my time. Still not 1 step further as nobody is helping me or knows HOW to help me...or phoning me back. I am frustrated and angry. I want my money to be refunded.