CS
Cassie S

1 reviews | Active since Feb 2010

25 Jan 2021, 10:50

Waiting 8 days for account to be verified. FNB just pathetic. PayPal please move to a professional bank.

On Monday 18 January I had to re-register on the FNB website for an online account. FNB had all the data of my existing/previous account; for example the verification of my linked Capitec bank account. However on 21 January ****il tonight 24 January) FNB was/is still busy re-verifying my Capitec account (for which they have an exciting/previous verification).

After my complaint here on Helopeter.com on 21 January, I received the following SMS text message from FNB: "FNB High Priority Complaint ref ***NF been sent to Customer Resolution Centre ***. A consultant will contact you within 24-48 business hours".

AND ON FRIDAY I also (WOW!) received the following SMS text message: "Your Complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly."

Well, the 24-48 hours have passed, and nothing happened. I maintain what I said before: Pathetic, pathetic, pathetic, pathetic!

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