waiting 30 minutes for card collection

I went to the Woodmead branch on Saturday to collect my FNB cheque card. I collected a ticket with a number in the que. I asked if I really had to follow the que just for card collection. When I asked Thudisile if I really had to wait she told me that I had no other option and had a very bad attitude with no intention of helping. She then just walled away. There was no branch manager in site. I find this really ridiculous and wasted almost an hour of my Saturday waiting in line for a transaction that took 2 min. I've been with FNB my whole life and this is the worst service I've experienced .