JS
Jan S

1 reviews | Active since Jul 2013

04 Jun 2015, 13:13

Waiting 20 days for my salary to show in my accoun

I work abroad and my salary gets paid in USD to my fnb account. For several months there was bo problem for my salary to show until the minth of May. My salary gets paid on the 15th of each month, it is the 4th of June and I still don't have my money. I am heading vack to work in the 6th and can't do anything because fnv is withholding my money from me. After numerous calls daily and proof of payments send to them thyy still can't help me. All my debit orders have been sent back because of no funds, my account is in the minus and fnb is penalising me beacause of it. Everytime I call they just say it will be tomorrow or my money is in the screening or authorising department. Somebofy better sort this out before tomorrow, and they must pay back all the penalties because of my debit orders being sent back because of FNB's fault!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jun 2015, 13:26
Official
Hello Rolo25,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 697988.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)