Waiting 2 months for feedback on an insurance claim for a damaged TV

On 31 August I lodged a claim for a damaged TV at FNB short term insurance. On 04 August I still have not received any response, so I logged a complaint. Up to today 15 October, I still have not received any feedback regarding my claim pr complaint. Thus for a simple home content claim for a damaged TV, almost 2 months and no feedback. This is extremely poor service from any company, let alone a banking institution like FNB