Waiting 2 days for help with Card *****/Dispute!

Called FNB's ***** Department after sms stating my card was debited twice for an expensive airline ticket by 2 companies. <br> <br> Day 1 - called them 5 times. No actual help. Referred me to a Card Dispute line that no longer exists/redirects one to call a regular 011 line for general enquiries. Cindy emailed Amandla ccing me - no response from Amandla. During 5th call Thembinkosi assures me he will call 1st thing on Day 2. <br> <br> Day 2 - 6th call. 1.10 pm. No call from Thembinkosi. He has left the office for the weekend. No emails/responses from Amandla or Cindy. Zero.<br> <br> Losing faith in FNB fast! <br> <br> Last month I tried to set up a merchant account for my business. Vivian Reddy never followed up despite being copied on Payfast emails. I used to be a huge fan of FNB but this is shockingly bad!<br> <br> I will start looking for a new bank for personal and business banking.