1 reviews | Active since Nov 2017
Waiting 16 days for the outcome of a student loan application
FNB has been highly *********** with my student loan application. I app**** on the 20/11/17 and was told to send through my marriage certificate as I still had a profile in my ****en name. I did that on the very same day. After numerous calls and escalations asking them to combine my profile I eventually went into the bank on 6/12/17 to sort it out myself. Now when I follow up on the application I have been told they cant find it, or been told they will get back to me, or in the case of the last call centre agent, just cut off. The amount of money I have wasted on the call centre is ridiculous. Never mind the fact that I bank with FNB...... just not good enough.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the Loans department who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the Loans department who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)