TM
Thandeka M
1 reviews | Active since Nov 2011
03 Aug 2015, 12:34
Waited over 15 minutes to get a card
I came to FNB to collect my card, got a ticket at 12:08 but only got serviced at 12:28. I took time from work and I don't understand why customers have to wait over 15 minutes during the week and it's not even busy yet. FNB needs to pick up the servicing speed.
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 Aug 2015, 13:00Hello Bhelo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Banking Channels who will provide you with feedback.
The reference number is 734678.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Banking Channels who will provide you with feedback.
The reference number is 734678.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply03 Aug 2015, 13:00
Official
Hello Bhelo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Banking Channels who will provide you with feedback.
The reference number is 734678.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Banking Channels who will provide you with feedback.
The reference number is 734678.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)