waited for nothing

i opened an FNB cheque account online there when i call the call center they told me in order to activate the account need make a deposit. so i rushed after work to make a deposit just to make my account active. therefore i got tin to a brach atm deposit was not possible i needed to go inside. i was told the had has a hold i need to lift it proof of residence and ID was required they checked if what i have it correct was told to sit down wait for the next available consultant. i waited 59 minutes to be assisted when i get there the and everything has been processed was told that my id is old it now coming out i cant be assisted need to make new one. why make me wait for 59 minutes to tell me that while should have told me first time when i was checked my document and told to sit down wasted my time so disappointing