BS
Begonia S
1 reviews | Active since May 2019
06 Feb 2026, 12:43
Waited for my card deliver since Dec 25 their DCC courier is thé worst in the industry
I’m sooo disappointed by the FNB card delivery team, very inefficient and unprofessional. Escalated the matter to their complaints dept and they are cut from the same cloth. The I don’t care attitude is disheartening decided to move my home loan to another bank and cancel my accounts with them. Very clueless abt what they do there. After 30+ years with them I’m sooo disappointed they don’t know how to resolve matters let alone try to escalate they are a WOW🙇🏼♀️😭
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Replies (2)BS
Begonia S's updateReviewer Update
06 Feb 2026, 13:35The response from the complainant department was too ******** and SHOCKING like that out last stop and if they too don’t care, funny their email is *** though no slightest care towards customers, I’m beyond disappointed 😢
BS
Begonia S's update06 Feb 2026, 13:35
Reviewer Update
The response from the complainant department was too ******** and SHOCKING like that out last stop and if they too don’t care, funny their email is *** though no slightest care towards customers, I’m beyond disappointed 😢
BS
Begonia S's updateReviewer Update
06 Feb 2026, 13:38A 30+ years relationship down the drain because of a simple matter??? I’m telling you CAPITEC is doing marvellous with their customers at a fraction of the FNB fees. Invest in training your people it really goes a long long way.
BS
Begonia S's update06 Feb 2026, 13:38
Reviewer Update
A 30+ years relationship down the drain because of a simple matter??? I’m telling you CAPITEC is doing marvellous with their customers at a fraction of the FNB fees. Invest in training your people it really goes a long long way.