Wait for a credit card for 2 Mouths where it takes 7 working days

Good afternoon

I just want to inform everyone about the most appalling service that I received from FNB. I have been banking with FNB for over 18 to 19 years . When I went to the bank at Cresta shopping centre to find out about some information about an overdraft and a credit card, the lady was very helpful and said I could get both of them, so she gave me an overdraft. Then I had to apply for the credit card and heard nothing from anyone of the bankers, as I am a Premier Cheque card holder . Then the banker called and asked if I would like to apply for a credit card. I told her that I already app**** for one in December 2018. She looked and found out that the application was deleted for no reason. She informed me that I had to do the application again and wait 7 working days, so I did it. After the 7th day I called my FNB bankers on ********** 000 and asked what is happening with the application, as I didn't hear anything from them. I was told that the application was deleted yet again because they didn't have my payslips. I had to send my payslips to ********** which I did, and app**** for the credit card again, and waited another 7 working days for it. After another 7 working days I went to the FNB branch in Broadacres, as I wanted to find out what is going on with my application. I spoke to a lady by the name Tsakani. She was very helpful and when she looked at the application, it was deleted yet again. I was very upset that this keeps happening. She then said, lets try to send it from her PC. I had to send her my payslips yet again and she printed it and scanned it and sent it to my e-mail address and to these e- mail addresses: ********** and to ********** Tsakani told me that I would have an answer within 24 to 48 hours . After 48 hours I mailed Tsakani again, as I had her e-mail address, and asked her what's going on with the application.After she keep mailing the credit department and trying to get an answer for me. This was the reply she and I got:

Good Day

"ESCALATION RECEIVED:APPLICATION MOVED TO CREDIT FOR AN ASSESSMENT .........SIYAMUKELA "

That was an update I received yesterday around 5PM. Today there is nothing yet, but I am going to call them later today again if there is no other update from them, I will update you.

Regards

Tkhazamula

I called my bankers again and got through to a lady called Mzolo Thempeli and asked what is happening to the application. Once again it was deleted and I had to send the payslips to her mail which is ********** so, I asked her how long I should wait now again another 7 days. She said no, she will send it and make it an urgent case and that I should hear from someone with in 24 hours. I have received no reply or response from anyone so far. So, where this procedure takes 7 working days, I have been waiting for almost 2 months just to hear if I am cleared for a credit card or not. Never mind when I am going to receive the card. I then called the bankers again and spoke to a lady and asked what is happening. She said it was at the credit department, so I asked to please let me know by the end of last week, and if I don't hear from them, I will write to HELLOPETER. She said that I will hear from them and that I don't have to worry.But I wasn’t very happy with thats answer so she said that she will send me a mail for the complaints department but no mail was sent and as of today, 2 months later, I heard nothing. I am really upset that I bank with FNB because their motto shouldn't be 'HOW CAN WE HELP YOU', it should be 'HOW CAN WE MESS YOU AROUND IN 2 MONTHS'.

I am so upset with them, and I will not ever refer anyone to them. If I don't hear from them soon, they will lose me as a customer as well hopefully it doesn't take 24 to 48 hours to get back to me now or even 7 days