wait 27 mins to get assistance

Item: FNB (First National Bank)
Rating: 2
Author: Theuns P

Waited 27 mins to get assistance ... every time someone answers they are eating so they can only operate with one hand... and don't know how to transfer calls... I wanted service and 27 minutes of holding on the phone I came no closer and only got frustrated... I expected more from Private banking.

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Replies (1)

FNB (First National Bank)'s replyOfficial

25 Nov 2015, 14:15

Hello sawaskov,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.

The reference number is 819890.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply25 Nov 2015, 14:15

Official