RB
Rensche B
1 reviews | Active since Feb 2015
20 Feb 2015, 10:07
Vra my R260 vir state
Op 12/02/2015 het ek state aangevra in die bank, die volgende oggend toe sien ek daar is gelde van my rekening af getrek een betaling van R156 en n ander een van R104.00<br> <br> Ek het die complaints department gebel en dit geraporteer, volgens die dame sou hulle my terug gebel het op 13/02/2015<br> Niemand het terug gekom na my toe nie hulle het gese na 24uur sal ek n antwoord he op my complaain. <br> Op 19/02/2015 het ek weer in gebel en hulle het gese dat die saak na iemand anders verwys is en dat hulle my sal bel. <br> Nog niemand het my gebel nie en ek kan nie R260 betaal vir state nie dis onaanvaarbaar. <br> <br>
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Replies (1)FNB (First National Bank)'s replyOfficial
20 Feb 2015, 10:52Hello Rensche7,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 628441.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 628441.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply20 Feb 2015, 10:52
Official
Hello Rensche7,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 628441.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 628441.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
