DR
Daphney R

1 reviews | Active since Oct 2016

21 Oct 2016, 08:42

Vouchers invalid

<p>I bought a voucvher with my e-bucks and i went to go spend it ad to my emabrresment it doidnt work. i called the call center thsi monrng even the call center agent couldnt help me. she told me she didnt know what to do a or say and and that she will get someone to call me in the next week. i dont think i would have bought the voucher had i known that the would be delays and problems. this is frustrating and very infuriating. </p> <p> </p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Oct 2016, 11:02
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)