Virtual Card = Useless Card / Bad Customer Service

This review is going to be as up and down as my personality but bare with me

Honestly the consultants 80% of the ones I have worked with were phenomenal I loved every interaction I have had they have not been rude and truly tried.

However I feel highly dismayed at the fact that I have had an on going issue since April and suck sweet nothing has been done with it.

I have requested call backs from I would say 6 different departments each telling me they could help and only 1 since April only 1 has ever answered me and actually called back.

I laugh at the Irony however because I work in a call center and an Irate FNB employee called me and honestly "shat on me" from a dizzy height about of ******* my customer service was despite only talking to me for the first time.

This was in July and I actually was contemplating is my job worth it at this point for me to actually tell her how I feel about that inaccurate statement.

So venting out the way the issue that I'm struggling with:

I ordered something from Uber (I'm coming for you next) where the supplier of the product said they couldn't honor my request and cancelled the order

Yet they never reversed my funds, I queried this the same day and they said the usual "get off my back" wait 3 - 5 days.

So I did and nothing, queried it again and got the "sorry you queried it over a 3 working day period nothing we can do"

Month goes by I contacted FNB and they tell me there is money pending reversal in my account they can see it, but no one can reverse it, I still until today have all the documents to prove it belongs back in my account.

However due to the fact that it was made with a Virtual card no one can help.

I have been to: Cheque account enquiries ***** Department IT department Customer Service

and I cannot even remember the other two and I just keep getting empty promises.

One consultant actually followed up and did her best, that one who actually called me back, she tried to get them to release the funds and even mailed me saying it had been done.

But it stands as a testament of the incompetence towards the new virtual card, if even someone from internal gives up with trying to resolve a matter after a week of trying.

I am not sure if I wish to per-sue getting MY MONEY BACK, because at this point it is just theft.

I just wanted to leave a little love story of how ******* the customer service I have been getting is.