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Chantelle H
1 reviews | Active since May 2024
23 Jan 2025, 21:57
Virtual Card transactions delay
I get a ridiculous message this morning saying FNB had a delay in virtual Card transactions from 25 to 31st December. This is deducted today. Now my account is overdrawn and I am starting off the year with a financial setback. I checked my incontact messages and received confirmation of the transactions going through on the days I did them. So I was under the impression all was well and it was paid. What is the point in receiving messages saying it is through and nothing if there is a problem. How am I supposed to budget. The correct balances are never reflected. I have had enough. I am starting the process of moving banks, which I know will be aggravating. But I cannot do this anymore
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Chantelle H's updateReviewer Update
24 Jan 2025, 08:18For those who wanted to know what fnb response is see below. It is a poor and generic response. I am definitely in the process of moving bank.
Write a reviewReview of FNB (First National Bank)#4Ranked In Banking
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Chantelle H2 reviews | Active since May 2024
Reply (1)
FNB (First National Bank)’s reply24 Jan 2025 at 08:16Good day Mrs Chantelle E Herbst
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: (redacted)
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Write a reviewReview of FNB (First National Bank)#4Ranked In Banking
CH
Chantelle H2 reviews | Active since May 2024
Reply (1)
FNB (First National Bank)’s reply24 Jan 2025 at 08:16Good day Mrs Chantelle E Herbst
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: (redacted)
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
CH
Chantelle H's update24 Jan 2025, 08:18
Reviewer Update
For those who wanted to know what fnb response is see below. It is a poor and generic response. I am definitely in the process of moving bank.
Write a reviewReview of FNB (First National Bank)#4Ranked In Banking
CH
Chantelle H2 reviews | Active since May 2024
Reply (1)
FNB (First National Bank)’s reply24 Jan 2025 at 08:16Good day Mrs Chantelle E Herbst
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: (redacted)
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Write a reviewReview of FNB (First National Bank)#4Ranked In Banking
CH
Chantelle H2 reviews | Active since May 2024
Reply (1)
FNB (First National Bank)’s reply24 Jan 2025 at 08:16Good day Mrs Chantelle E Herbst
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: (redacted)
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team