Virtual Card Refund

I am very disappointed with the service i am getting from FNB, i feeled ****med by my bank as no one seems to know where my refund is. On the 28th September 2023 a service provider erroraniously debited R3779 from my Virtual card and performed a refund on their end. Fast forward 1 month later I am still fighting with FNB to refund me the amount into my account, I have spoken to 4 different departments and 10 different agents. I went to the Branch in Greenstone on the 24th October 2023 for assistance however the money is still not paid.

My reference which was given to me on the Secure Chat was CET_223754, can my money be refunded to me.

I have always heard that FNB balances do not add up and they **** people I am starting to belive this and if not resolved I will definitely be looking for a better service provider to bank with.