RK
Rodney K
1 reviews | Active since Jun 2016
29 Sept 2025, 08:09
Virtual card payment - offline
FNB E-Bucks continue to dissappoint. I purchased at Clicks on the 28/09 for R2011.58 and my Virtual card payment from my app came up with an error. "System Unavailable". I attempted 2 more times and it failed to process. I used my wifes virtual card and it did the same. I eventually paid using my Fusion physical card for payment. This is possibly going to prevent me from reaching level 5, and further rewards from Clicks. Please can FNB rectify this critera for my Sep earnings.
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Replies (2)RK
Rodney K's updateReviewer Update
06 Oct 2025, 09:17I received a mail on this complaint stating that FNB has investigated and there may have been a problem with the app. They requested me to try try transaction again. How unprofessional when i stated that i already used my physical card for the transaction and i require for FNB to change the physical card to a virtual card payment, in order to avoid any ebucks criterias not being met. I require this case to be re-opened and rectified accordingly.
RK
Rodney K's update06 Oct 2025, 09:17
Reviewer Update
I received a mail on this complaint stating that FNB has investigated and there may have been a problem with the app. They requested me to try try transaction again. How unprofessional when i stated that i already used my physical card for the transaction and i require for FNB to change the physical card to a virtual card payment, in order to avoid any ebucks criterias not being met. I require this case to be re-opened and rectified accordingly.
RK
Rodney K's updateReviewer Update
20 Oct 2025, 07:59Good day
I await for this matter to be resolved. Ebucks was allocated and it shows that this transaction was done using physical card, this costing me on ebucks rewards.
Please can this be rectified, as it was your FNB application that malfunctioned.
I await for this matter to be resolved. Ebucks was allocated and it shows that this transaction was done using physical card, this costing me on ebucks rewards.
Please can this be rectified, as it was your FNB application that malfunctioned.
RK
Rodney K's update20 Oct 2025, 07:59
Reviewer Update
Good day
I await for this matter to be resolved. Ebucks was allocated and it shows that this transaction was done using physical card, this costing me on ebucks rewards.
Please can this be rectified, as it was your FNB application that malfunctioned.
I await for this matter to be resolved. Ebucks was allocated and it shows that this transaction was done using physical card, this costing me on ebucks rewards.
Please can this be rectified, as it was your FNB application that malfunctioned.