Virtual Card limit hidden from customers, and you will never know it.

WOW – what a pathetic service from Secure chat at FNB. My issue was embarrassing, as I use a virtual credit card, for online purchasing and at pay points. Suddenly yesterday – my payment of around R600 was declined – Transaction Declined daily limit. WHAT! Daily limit according to my app shows R2500. This was first transaction of the day, so how could I have exceeded my limit. This happened at 2 shops. The strange thing is that when I used my physical credit card the transaction went through.(scratch my head) Now when I use the virtual card, I was led to understand it is linked to my actual credit card and appears on my credit card statement as a normal credit card transaction – and I do not get 2 statements ….so one assumes the credit limit set for the card on the app is correct and applies to the virtual card as well. Whilst using secure chat to find out what is going on I was transferred to 5 different people / departments & one person TELLS ME THAT THE DAILY LIMIT ON THE VIRTUAL IS DIFFEERENT TO MY ACTUAL credit card limit – HUH . Now the bigger issue is no one could assist in telling me what the virtual card limit is and how I can change it. I then asked how or where I can see the virtual card limit and I was told I cannot see that limit either……and closed the chat. WHAT????? How come in the past – I have NEVER had this issue???? And no-one at FNB can help or advise. Then today I went to a shop and transacted R260 – transaction OK. Second shop transaction R350 – DECLINED _ EXCEDEED DAILY LIMIT. *** is going on…. And no one at FNB can tell me. May it’s time to look for another bank.