Review of FNB (First National Bank)
Virtual Card limit hidden from customers, and you will never know it.
WOW – what a pathetic service from Secure chat at FNB. My issue was embarrassing, as I use a virtual credit card, for online purchasing and at pay points. Suddenly yesterday – my payment of around R600 was declined – Transaction Declined daily limit. WHAT! Daily limit according to my app shows R2500. This was first transaction of the day, so how could I have exceeded my limit. This happened at 2 shops. The strange thing is that when I used my physical credit card the transaction went through.(scratch my head) Now when I use the virtual card, I was led to understand it is linked to my actual credit card and appears on my credit card statement as a normal credit card transaction – and I do not get 2 statements ….so one assumes the credit limit set for the card on the app is correct and applies to the virtual card as well. Whilst using secure chat to find out what is going on I was transferred to 5 different people / departments & one person TELLS ME THAT THE DAILY LIMIT ON THE VIRTUAL IS DIFFEERENT TO MY ACTUAL credit card limit – HUH . Now the bigger issue is no one could assist in telling me what the virtual card limit is and how I can change it. I then asked how or where I can see the virtual card limit and I was told I cannot see that limit either……and closed the chat. WHAT????? How come in the past – I have NEVER had this issue???? And no-one at FNB can help or advise. Then today I went to a shop and transacted R260 – transaction OK. Second shop transaction R350 – DECLINED _ EXCEDEED DAILY LIMIT. *** is going on…. And no one at FNB can tell me. May it’s time to look for another bank.
Unhappy customer
Reply (3)
FNB (First National Bank)’s reply
26 Apr 2024 at 14:01
The business has replied privately, and only Selwyn S can view this message. Why do businesses and reviewers write private replies?
Selwyn S’s reply
08 May 2024 at 10:34
it is now the 8th May - and all FNB can tell me is INCREASE YOUR LIMITS ON THE CARDS. No explanation, no reason, NOTHING. When I asked what limit should i increase the limits to - again NO RESPONSE. I then asked if FNB would cover the cost between my limit and their required limit should my account be hacked - again NO RESPONSE. next Step BANKING OMBUDSMAN.
Selwyn S’s reply
12 Jun 2024 at 12:31
Now the 12 June and FNB have still not resolved the issue, and have also stopped corresponding with me.....
Other reviews from FNB (First National Bank)
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I am writing to express my sincere appreciation for the exceptional service we received from Dipolelo Thulare during our recent visit to First National Bank (FNB) at Mall of the South.
Ms. Thulare's assistance went above and beyond our expectations, and her dedication to ensuring our needs were met did not go unnoticed. She displayed a remarkable level of professionalism, knowledge, and enthusiasm throughout the entire process, making our experience both smooth and enjoyable.
Her attention to detail and willingness to go the extra mile truly set her apart. She took the time to understand our requirements and provided us with valuable guidance, ensuring that we were well-informed and comfortable every step of the way.
It is evident that Ms. Thulare takes great pride in her work, and her commitment to delivering excellent customer service is truly commendable. She is a valuable asset to your team, and her positive attitude and exceptional service reflect positively on First National Bank.
Please convey our heartfelt thanks to Ms. Thulare for her outstanding assistance. We sincerely appreciate her efforts and look forward to continuing our relationship with FNB thanks to employees like her.
Thank you once again for providing such exemplary service.
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I was interested on the loan facility that was offered on my FNB app however the interest rate was too much. I went to a branch to enquire if is possible to review the interest rate before I apply. I was advised that I must first apply for the loan and once it is approved. That's when I can request for the rate to be reviewed. Before I app**** I asked the consultant, what will happen with the initiation fee if the rate review is not per my expectation. I was told I'll have an option to cancel the loan without paying any fees. The review was done but the rate was not changed because they said I did apply for a credit on the 23 May 2023 but I don't remember taking any credit. The review took longer than my expectation. Since I was not happy with the outcome of the review. I requested the loan to be cancel on the 22nd of April 2024 and the consultant stated that there is outstanding fee and I answered by saying I won't pay the fee as per initial feedback. The consultant did log a call for the loan to be cancelled, which was going to take 3 to 5 working days. To my surprise on the 26th April 2024 my Cheque account was debited with that initiation fee and interest accrued from the initiation fee. I want FNB to reverse the charges and close the account.
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Refund Rejected from ***** Department
To whom it may concern
I have logged a case with the ***** department on the 26 of Mei 2024.There were 4 transaction that went off of my account one on the 25th and three on the 26th of Mei 2024 a few minutes apart Each R4999.99. When I reported this they were still in a pending state. They advised me that I do not need to go to the police station. In saying that I was in the hospital (Netcare Greenacres Hospital) while this had happened. They have give their report where the refund has been refunded. I have called multiple time regarding this and been sent to various departments and give a lot of numbers regarding this. But was unable to come right any where as it seems like no one knows what department does what or what their duties are. I have even reported this on "Hello Peter: a reference number was given and I have received no feed back as per the 24 to 48hr business hours call back. The service is just extremely poor overall and it seems like FNB just does not care about their clients at all. No when I spoke to the ***** department the said the transaction where done via a pay wallet app service, this was a Samsung wallet/pay app. the reported card was the card that was now cancelled which was a fiscal card I got from the bank a week prior from this happening (card number ending with ***x3966). I then asked them how this is possible as I do not have that card registered on my Samsung pay app? I then asked as well what are the requirement for registering your card on Samsung pay. They advised that one would receive an OTP or you would need to approve this on the FNB banking app. Now looking at the date on my phone where I would have received an OTP there are no SMS's of that on my phone. Secondly I would not have approved this on my phone. I then asked if I can have the MAC address or IP address of where this was done from, unfortunately the ***** department does not have this information nor do their metrics allow them when they do their investigation to check for this, which to me is pretty stupid, to me how can you make a determination with out that type of valuable information, especially when it comes to a ***** case? So i did not receive this OTP nor did I do any approval on the app to register a card or approve these transactions. So how was this done? Seems like FNB has no answers to this.. How is it possible that on take@lot when you make a purchase you need to approve this which is two way authentication and biometrics but some knob can make payments with my details or how ever it was done? Also how did they know what my limit was? Can the ***** department really not do thorough investigations? Is FNB really not so secure as one would think and are their client service really so poor?
Kind Regards
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FNB is full of nonsense
FNB is the most useless bank out of all time.
Their customer service is so useless, I genuinely think that they are doing it on purpose.
They have such a fancy app, but most of the stuff isn't user friendly.
The app/website tells you that you can call the call center for help, but they are just as useless.
There is so much you have to go through just to get assistance.
And when someone finally answers the phone, they tell you that they will transfer you to someone who can assist, but they just end the call or transfer you back to that automated call person or tell you that you have to go to the
I went to the N1 city branch to close my account last year, and that process alone took so long.
First time I went, they said that you can only come in before 16:00 because the tellers close at 16:00.
Why does your site tell me that you are open until 17:00 then?
When I finally got time to go before they closed, keeping in mind that I have a job and had to make special arrangements to leave before 16:00.
I got there around 15:30 and had to wait in the queue for a while.
By the time I was serviced it was close to 16:00, and boy the teller was annoyed. Like I get that you want to go home, but you called my ticket before 16:00? Don't treat me like you are doing me a favor, as if I am a burden.
I wanted to close my account cause you guys have terrible customer service.
After all I had to do to close my account, now I found out that someone could make a payment to my FNB account and it turns out that it's not closed.
Now I have to go to the branch again to deal with this. Call center is useless because you need the app to authenticate your profile, and they can't help without it.
Terrible bank, would not recommend.
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hellopeter fore sure the best service i had. Thank you for the help
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Pathethtix
Fnb... I have been holding on for over 2 hours to be assisted and an hour for assistance on my banking app!!
I called to stop a debit order on Tuesday and was told to call back should it go off.
What service is this being offered to customers? Service that we pay for to have convenience!
I am still on hold waiting for someone to assist almost 2 and a half hours later!!
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Her attention to detail and willingness to go the extra mile truly set her apart. She took the time to understand our requirements and provided us with valuable guidance, ensuring that we were well-informed and comfortable every step of the way.
It is evident that Ms. Thulare takes great pride in her work, and her commitment to delivering excellent customer service is truly commendable. She is a valuable asset to your team, and her positive attitude and exceptional service reflect positively on First National Bank.
Please convey our heartfelt thanks to Ms. Thulare for her outstanding assistance. We sincerely appreciate her efforts and look forward to continuing our relationship with FNB thanks to employees like her.
Thank you once again for providing such exemplary service.
See more
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Good day,
I was interested on the loan facility that was offered on my FNB app however the interest rate was too much. I went to a branch to enquire if is possible to review the interest rate before I apply. I was advised that I must first apply for the loan and once it is approved. That's when I can request for the rate to be reviewed. Before I app**** I asked the consultant, what will happen with the initiation fee if the rate review is not per my expectation. I was told I'll have an option to cancel the loan without paying any fees. The review was done but the rate was not changed because they said I did apply for a credit on the 23 May 2023 but I don't remember taking any credit. The review took longer than my expectation. Since I was not happy with the outcome of the review. I requested the loan to be cancel on the 22nd of April 2024 and the consultant stated that there is outstanding fee and I answered by saying I won't pay the fee as per initial feedback. The consultant did log a call for the loan to be cancelled, which was going to take 3 to 5 working days. To my surprise on the 26th April 2024 my Cheque account was debited with that initiation fee and interest accrued from the initiation fee. I want FNB to reverse the charges and close the account.
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Refund Rejected from ***** Department
To whom it may concern
I have logged a case with the ***** department on the 26 of Mei 2024.There were 4 transaction that went off of my account one on the 25th and three on the 26th of Mei 2024 a few minutes apart Each R4999.99. When I reported this they were still in a pending state. They advised me that I do not need to go to the police station. In saying that I was in the hospital (Netcare Greenacres Hospital) while this had happened. They have give their report where the refund has been refunded. I have called multiple time regarding this and been sent to various departments and give a lot of numbers regarding this. But was unable to come right any where as it seems like no one knows what department does what or what their duties are. I have even reported this on "Hello Peter: a reference number was given and I have received no feed back as per the 24 to 48hr business hours call back. The service is just extremely poor overall and it seems like FNB just does not care about their clients at all. No when I spoke to the ***** department the said the transaction where done via a pay wallet app service, this was a Samsung wallet/pay app. the reported card was the card that was now cancelled which was a fiscal card I got from the bank a week prior from this happening (card number ending with ***x3966). I then asked them how this is possible as I do not have that card registered on my Samsung pay app? I then asked as well what are the requirement for registering your card on Samsung pay. They advised that one would receive an OTP or you would need to approve this on the FNB banking app. Now looking at the date on my phone where I would have received an OTP there are no SMS's of that on my phone. Secondly I would not have approved this on my phone. I then asked if I can have the MAC address or IP address of where this was done from, unfortunately the ***** department does not have this information nor do their metrics allow them when they do their investigation to check for this, which to me is pretty stupid, to me how can you make a determination with out that type of valuable information, especially when it comes to a ***** case? So i did not receive this OTP nor did I do any approval on the app to register a card or approve these transactions. So how was this done? Seems like FNB has no answers to this.. How is it possible that on take@lot when you make a purchase you need to approve this which is two way authentication and biometrics but some knob can make payments with my details or how ever it was done? Also how did they know what my limit was? Can the ***** department really not do thorough investigations? Is FNB really not so secure as one would think and are their client service really so poor?
Kind Regards
Francois
See more
FNB is full of nonsense
FNB is the most useless bank out of all time.
Their customer service is so useless, I genuinely think that they are doing it on purpose.
They have such a fancy app, but most of the stuff isn't user friendly.
The app/website tells you that you can call the call center for help, but they are just as useless.
There is so much you have to go through just to get assistance.
And when someone finally answers the phone, they tell you that they will transfer you to someone who can assist, but they just end the call or transfer you back to that automated call person or tell you that you have to go to the
I went to the N1 city branch to close my account last year, and that process alone took so long.
First time I went, they said that you can only come in before 16:00 because the tellers close at 16:00.
Why does your site tell me that you are open until 17:00 then?
When I finally got time to go before they closed, keeping in mind that I have a job and had to make special arrangements to leave before 16:00.
I got there around 15:30 and had to wait in the queue for a while.
By the time I was serviced it was close to 16:00, and boy the teller was annoyed. Like I get that you want to go home, but you called my ticket before 16:00? Don't treat me like you are doing me a favor, as if I am a burden.
I wanted to close my account cause you guys have terrible customer service.
After all I had to do to close my account, now I found out that someone could make a payment to my FNB account and it turns out that it's not closed.
Now I have to go to the branch again to deal with this. Call center is useless because you need the app to authenticate your profile, and they can't help without it.
Terrible bank, would not recommend.
See more
It took a time, but they were good will for sure tell people about them they did make ma an offer to pay my money off R12,000 to me. believe it will be soon into my account. I am with Fnb for long time and will always stay with them. want to thank them an
hellopeter fore sure the best service i had. Thank you for the help
See more
Temporary Loan Disappointment
I'll never understand why you offered me a Temporary Loan and when I depend on it you take it away and tell me that I don't qualify. I've been paying it well for 3 months and today you decline me and tell me that I don't qualify. Was I not qualifying for it when you offered it to me in the first place? Why drop your customers dry when they need you the most? I'll be looking for another bank. A bank that cares.
See more
Pathethtix
Fnb... I have been holding on for over 2 hours to be assisted and an hour for assistance on my banking app!!
I called to stop a debit order on Tuesday and was told to call back should it go off.
What service is this being offered to customers? Service that we pay for to have convenience!
I am still on hold waiting for someone to assist almost 2 and a half hours later!!
See more
Appreciation for Outstanding Service from Dipolelo Thulare at FNB Mall of the South
I am writing to express my sincere appreciation for the exceptional service we received from Dipolelo Thulare during our recent visit to First National Bank (FNB) at Mall of the South.
Ms. Thulare's assistance went above and beyond our expectations, and her dedication to ensuring our needs were met did not go unnoticed. She displayed a remarkable level of professionalism, knowledge, and enthusiasm throughout the entire process, making our experience both smooth and enjoyable.
Her attention to detail and willingness to go the extra mile truly set her apart. She took the time to understand our requirements and provided us with valuable guidance, ensuring that we were well-informed and comfortable every step of the way.
It is evident that Ms. Thulare takes great pride in her work, and her commitment to delivering excellent customer service is truly commendable. She is a valuable asset to your team, and her positive attitude and exceptional service reflect positively on First National Bank.
Please convey our heartfelt thanks to Ms. Thulare for her outstanding assistance. We sincerely appreciate her efforts and look forward to continuing our relationship with FNB thanks to employees like her.
Thank you once again for providing such exemplary service.
See more
FNB loan
Good day,
I was interested on the loan facility that was offered on my FNB app however the interest rate was too much. I went to a branch to enquire if is possible to review the interest rate before I apply. I was advised that I must first apply for the loan and once it is approved. That's when I can request for the rate to be reviewed. Before I app**** I asked the consultant, what will happen with the initiation fee if the rate review is not per my expectation. I was told I'll have an option to cancel the loan without paying any fees. The review was done but the rate was not changed because they said I did apply for a credit on the 23 May 2023 but I don't remember taking any credit. The review took longer than my expectation. Since I was not happy with the outcome of the review. I requested the loan to be cancel on the 22nd of April 2024 and the consultant stated that there is outstanding fee and I answered by saying I won't pay the fee as per initial feedback. The consultant did log a call for the loan to be cancelled, which was going to take 3 to 5 working days. To my surprise on the 26th April 2024 my Cheque account was debited with that initiation fee and interest accrued from the initiation fee. I want FNB to reverse the charges and close the account.
See more
Refund Rejected from ***** Department
To whom it may concern
I have logged a case with the ***** department on the 26 of Mei 2024.There were 4 transaction that went off of my account one on the 25th and three on the 26th of Mei 2024 a few minutes apart Each R4999.99. When I reported this they were still in a pending state. They advised me that I do not need to go to the police station. In saying that I was in the hospital (Netcare Greenacres Hospital) while this had happened. They have give their report where the refund has been refunded. I have called multiple time regarding this and been sent to various departments and give a lot of numbers regarding this. But was unable to come right any where as it seems like no one knows what department does what or what their duties are. I have even reported this on "Hello Peter: a reference number was given and I have received no feed back as per the 24 to 48hr business hours call back. The service is just extremely poor overall and it seems like FNB just does not care about their clients at all. No when I spoke to the ***** department the said the transaction where done via a pay wallet app service, this was a Samsung wallet/pay app. the reported card was the card that was now cancelled which was a fiscal card I got from the bank a week prior from this happening (card number ending with ***x3966). I then asked them how this is possible as I do not have that card registered on my Samsung pay app? I then asked as well what are the requirement for registering your card on Samsung pay. They advised that one would receive an OTP or you would need to approve this on the FNB banking app. Now looking at the date on my phone where I would have received an OTP there are no SMS's of that on my phone. Secondly I would not have approved this on my phone. I then asked if I can have the MAC address or IP address of where this was done from, unfortunately the ***** department does not have this information nor do their metrics allow them when they do their investigation to check for this, which to me is pretty stupid, to me how can you make a determination with out that type of valuable information, especially when it comes to a ***** case? So i did not receive this OTP nor did I do any approval on the app to register a card or approve these transactions. So how was this done? Seems like FNB has no answers to this.. How is it possible that on take@lot when you make a purchase you need to approve this which is two way authentication and biometrics but some knob can make payments with my details or how ever it was done? Also how did they know what my limit was? Can the ***** department really not do thorough investigations? Is FNB really not so secure as one would think and are their client service really so poor?
Kind Regards
Francois
See more
FNB is full of nonsense
FNB is the most useless bank out of all time.
Their customer service is so useless, I genuinely think that they are doing it on purpose.
They have such a fancy app, but most of the stuff isn't user friendly.
The app/website tells you that you can call the call center for help, but they are just as useless.
There is so much you have to go through just to get assistance.
And when someone finally answers the phone, they tell you that they will transfer you to someone who can assist, but they just end the call or transfer you back to that automated call person or tell you that you have to go to the
I went to the N1 city branch to close my account last year, and that process alone took so long.
First time I went, they said that you can only come in before 16:00 because the tellers close at 16:00.
Why does your site tell me that you are open until 17:00 then?
When I finally got time to go before they closed, keeping in mind that I have a job and had to make special arrangements to leave before 16:00.
I got there around 15:30 and had to wait in the queue for a while.
By the time I was serviced it was close to 16:00, and boy the teller was annoyed. Like I get that you want to go home, but you called my ticket before 16:00? Don't treat me like you are doing me a favor, as if I am a burden.
I wanted to close my account cause you guys have terrible customer service.
After all I had to do to close my account, now I found out that someone could make a payment to my FNB account and it turns out that it's not closed.
Now I have to go to the branch again to deal with this. Call center is useless because you need the app to authenticate your profile, and they can't help without it.
Terrible bank, would not recommend.
See more
It took a time, but they were good will for sure tell people about them they did make ma an offer to pay my money off R12,000 to me. believe it will be soon into my account. I am with Fnb for long time and will always stay with them. want to thank them an
hellopeter fore sure the best service i had. Thank you for the help
See more
Temporary Loan Disappointment
I'll never understand why you offered me a Temporary Loan and when I depend on it you take it away and tell me that I don't qualify. I've been paying it well for 3 months and today you decline me and tell me that I don't qualify. Was I not qualifying for it when you offered it to me in the first place? Why drop your customers dry when they need you the most? I'll be looking for another bank. A bank that cares.
See more
Pathethtix
Fnb... I have been holding on for over 2 hours to be assisted and an hour for assistance on my banking app!!
I called to stop a debit order on Tuesday and was told to call back should it go off.
What service is this being offered to customers? Service that we pay for to have convenience!
I am still on hold waiting for someone to assist almost 2 and a half hours later!!
See more
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Tebogo K | 26 Apr 2024 at 13:00
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Kitso M | 26 Apr 2024 at 12:52
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Emogen B | 26 Apr 2024 at 12:52
Ronald Ncube from Nedbank's Awesome client service
I called this morning being frustrated about a debit order that went off. The consultant, Ronald Ncube who I spoke to.... oh man, I have no words to describe the customer service that he provided me with. He assisted me with so much empathy, passio and patience. I felt like I was being assisted by my own family member. He was really empathetic about my situation eventhough he could not help me with the problem, I ended the call as though my problem was resolved. Thank you Ronald, you really made my morning. Knowing me I would have panicked and possibly could have lost my cool and faught someone but your calmness and empathy prevented me to loose my cool. You are a star!!!!
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Standard Bank
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Colin C | 26 Apr 2024 at 12:49
Standard Bank ***** by an Agent pretending to be calling from the ***** Department.
Standard Bank ***** by an Agent pretending to be calling from the ***** Department.
I was de*****ed by a person or persons pretending to be Standard bank ***** department agents. Their modus operandi (MO) is as follows:
1.) Client target receives a SMS from Standard bank look alike SMS no "Standard-Bank Anti-***** security alert: Possible *****ulent activity was detected on your account .To safeguard you we have placed a hold on the transaction of R10,830 Ref :STD805470. For reversal please contact 0105160900. Std Bank is an authorized financial services provider (FSP 46669) and registered credit provider (NCRCP13). Std Bank Limited Reg. No: 1980/003695/06"
2.) Client receives a call from the Standard Bank ***** department agent +27 10 516 0900 and the agent alerts the Client to the ***** and then spends a bit of time discussing how to prevent ***** using Virtual Cards and then informs the Client that due to high incident of ***** all business bank covered to 3D Secure accounts. The Age then goes through the standard security process and then starts the 3D Secure bank account encryption process.
3.) Client target receives a SMS “Warning: Please be advised we are currently implementing extra security on your online Banking profile called 3D secure. This security implementation has become a requirement by most in South Africa. If you are experiencing any problems during this implementation phase, please inform us and we will address the issue as soon as possible. For more information, please visit your bank's 3D Secure sit https:/www.standardbank.co.za”
4.) Followed by a 3rd SMS “Standard-Bank Anti-***** security alert: Consolidation Vault Acc: 9999999****NAME: INITIAL & SURNAME ID: 999999 9999 999 BENEFIARY REF: SNR1C5D59B9 Call 010 516 0900. Std Bank is an authorized financial service provider(FSP4669) and registered credit provider (NCRCP13).”
5.) The Agent informs that Client must not disclose to the Agent the 7 digits and Agent will supply last 4 digits. Agent then take Client through the process of transferring funds to the NEW 3D Secure business account
Facts:
The NEW 3D Secure account is in same bank
Funds are transferred from the NEW NEW 3D Secure accoun to other retail banks Capitec & Nedbank
The authenticated Standard bank digital ***** investigator informed me that the *****sters use indigent persons “term used by standard bank ***** department” to open bank accounts for *****sters use.
Key issues:
1. Why was the *****ulent account not flagged with same processes and transfer suspended or blocked especially as these must be NEW *****ulent accounts created for *****ulent purposes?
2. Are there internal Standard bank employees working with the *****sters?
3. If this is the latest ****/***** why has standard bank not sent out notices to all its clients?
4. How can immediate transfers happen from *****ulent account to external banks when their is meant to be a clearing time of 24 hrs in Standard Bank ,for Standard bank to Standard Bank account transfers and 2-3 days for external other bank transfers?
5. If these accounts are opened by indigent persons “term used by standard bank ***** department” why are these NEW accounts not flagged when funds are transferred in then out within minutes
We are creating a survey collect data to understand the magnitude of these ****s/*****s and then take possible appropriate action against the banks after legal advice.
Please help us collect the data by completing this survey at link https://s.surveyplanet.com/jx57cbkj
See
more
Standard Bank
Banking
Ndivhuwo | 26 Apr 2024 at 13:13
Poor service
The WORST service ever. I've been waiting for over an hour just to collect a damn card!!!!! Does Sim shabalala know what's happening at the branches?
You let go of reliable and hard working consultants cause you didn't wanna pay them what they deserve.you brought in guys from capitec that know absolutely nothing!!!!! Even basic things!!! Cause you were getting to pay them less. This is disgusting. Bring back the old consultants that know the daily functions of the bank... theres a consultants everybody is asking about. She worked at mall of the south, Southgate and the Glen. BRING HER BACK!!!!!!
See
more
Absa
Banking
Noble D | 26 Apr 2024 at 13:12
ABSA Chat wallet!!!!!
Absa Chat Wallet and call center are ******* and unreliable. I have been trying to access my wallet since 10 am its now 1 pm. I keep getting an error the" transaction could be complete due to a technical error. I have been holding for over 90 minutes for an agent to no avail. When you implement new platforms ensure they work properly or Rather go back to the old system.
See
more
Discovery Bank
Banking
Sivuyile K | 26 Apr 2024 at 13:09
KUDO'S TO LINDA
Spoke to a lovely by the name of Linda she helped me to add a virtual card because I left my card at home very humble and patient lady ref for the call 16338785
See
more
Standard Bank
Banking
leslie-ann | 26 Apr 2024 at 13:06
HONORING FEES THAT I AM LIABLE FOR
I called into the call center to query why was my account in a minus I spoke to a COLLINS MATLOU who told me that where I made swipes the shop collected the money when I had no money in my account I don't understand cause when you swipe it shows you transaction approved so why do I have honoring fees on my account I WANT TO CLOSE THIS ACCOUNT as per COLLIN it cant cant be stopped so I have no control over my bank account worse service ever PLEASE CLOSE THIS ACCONT.
See
more
Standard Bank
Banking
Siya G | 26 Apr 2024 at 13:05
Standard bank is the pits, nonsense, ****s, unfair they are the worst thing ever.
Whatever happens in life may you never take a homeloan from standard bank, they are ****s and they will increase your repayment without telling you, oh the insurance? Their policy? It's honestly the pits, the only thing they are consistent about is the lies, how can you lie so easily? Thinking we don't have evidence to support what we are stating? Standard bank will be so quick to hand you over but they WILL NEVER BOTHER OR FIX YOUR PROBLEMS. in whatever you do, please don't take a standard bank homeloan. You'll tick fixed interest rate they will tell you not yours is not fixed, you jump on a call with their personnel they confirm that it's actually fixed. Oh get this your homeloan statement doesn't look their statement, they are previe to information that you as the homeloaner don't have, they were charging me R1000 extra. I only found out this past weekend to top it all off its confusing them that we dont have the same statement. They then send a person to come and evaluate the apartment so they can sell it, I swear if it means I need to review standard bank everyday I will, im even thinking of taking them to Twitter and also make a tiktok video plus I have a huge following maybe then I will be taken seriously because that's the only language they understand, can never be decent with them, everything must be a struggle. I will make this my everyday mission starting today. Also the "lawyers" they hand you over too? Trust they won't answer any of your questions, youll set up an appointment they won't get back to you by what they will do is suck you dry financially.
See
more
Absa
Banking
Tebogo K | 26 Apr 2024 at 13:00
Repayment
ABSA collection made me pay my home loan twice for one month because their agent made a mistake while changing my debit order date, and that already affected my credit score because it reflects as missed payment.
One of their consultant gave a a call saying they realise a mistake is on their side and they will pay back my R9168.32 , so even today I’m still waiting and and I’m not getting any feedback from them.
See
more
African Bank
Banking
Kitso M | 26 Apr 2024 at 12:52
Conformation of amount to settle and close account
*** service rendered. I called after logging a request to stop or settle an account on April 6, 2024, and receiving confirmation of the amount owed. It has altered as of late.
However, I received an SMS verifying the agreed upon sum. Could you maybe provide me the call recording April 6, 2024, at 13:28 Thobile confirmed its done
See
more
Nedbank
Banking
Emogen B | 26 Apr 2024 at 12:52
Ronald Ncube from Nedbank's Awesome client service
I called this morning being frustrated about a debit order that went off. The consultant, Ronald Ncube who I spoke to.... oh man, I have no words to describe the customer service that he provided me with. He assisted me with so much empathy, passio and patience. I felt like I was being assisted by my own family member. He was really empathetic about my situation eventhough he could not help me with the problem, I ended the call as though my problem was resolved. Thank you Ronald, you really made my morning. Knowing me I would have panicked and possibly could have lost my cool and faught someone but your calmness and empathy prevented me to loose my cool. You are a star!!!!
See
more
Standard Bank
Banking
Colin C | 26 Apr 2024 at 12:49
Standard Bank ***** by an Agent pretending to be calling from the ***** Department.
Standard Bank ***** by an Agent pretending to be calling from the ***** Department.
I was de*****ed by a person or persons pretending to be Standard bank ***** department agents. Their modus operandi (MO) is as follows:
1.) Client target receives a SMS from Standard bank look alike SMS no "Standard-Bank Anti-***** security alert: Possible *****ulent activity was detected on your account .To safeguard you we have placed a hold on the transaction of R10,830 Ref :STD805470. For reversal please contact 0105160900. Std Bank is an authorized financial services provider (FSP 46669) and registered credit provider (NCRCP13). Std Bank Limited Reg. No: 1980/003695/06"
2.) Client receives a call from the Standard Bank ***** department agent +27 10 516 0900 and the agent alerts the Client to the ***** and then spends a bit of time discussing how to prevent ***** using Virtual Cards and then informs the Client that due to high incident of ***** all business bank covered to 3D Secure accounts. The Age then goes through the standard security process and then starts the 3D Secure bank account encryption process.
3.) Client target receives a SMS “Warning: Please be advised we are currently implementing extra security on your online Banking profile called 3D secure. This security implementation has become a requirement by most in South Africa. If you are experiencing any problems during this implementation phase, please inform us and we will address the issue as soon as possible. For more information, please visit your bank's 3D Secure sit https:/www.standardbank.co.za”
4.) Followed by a 3rd SMS “Standard-Bank Anti-***** security alert: Consolidation Vault Acc: 9999999****NAME: INITIAL & SURNAME ID: 999999 9999 999 BENEFIARY REF: SNR1C5D59B9 Call 010 516 0900. Std Bank is an authorized financial service provider(FSP4669) and registered credit provider (NCRCP13).”
5.) The Agent informs that Client must not disclose to the Agent the 7 digits and Agent will supply last 4 digits. Agent then take Client through the process of transferring funds to the NEW 3D Secure business account
Facts:
The NEW 3D Secure account is in same bank
Funds are transferred from the NEW NEW 3D Secure accoun to other retail banks Capitec & Nedbank
The authenticated Standard bank digital ***** investigator informed me that the *****sters use indigent persons “term used by standard bank ***** department” to open bank accounts for *****sters use.
Key issues:
1. Why was the *****ulent account not flagged with same processes and transfer suspended or blocked especially as these must be NEW *****ulent accounts created for *****ulent purposes?
2. Are there internal Standard bank employees working with the *****sters?
3. If this is the latest ****/***** why has standard bank not sent out notices to all its clients?
4. How can immediate transfers happen from *****ulent account to external banks when their is meant to be a clearing time of 24 hrs in Standard Bank ,for Standard bank to Standard Bank account transfers and 2-3 days for external other bank transfers?
5. If these accounts are opened by indigent persons “term used by standard bank ***** department” why are these NEW accounts not flagged when funds are transferred in then out within minutes
We are creating a survey collect data to understand the magnitude of these ****s/*****s and then take possible appropriate action against the banks after legal advice.
Please help us collect the data by completing this survey at link https://s.surveyplanet.com/jx57cbkj
See
more
Standard Bank
Banking
Ndivhuwo | 26 Apr 2024 at 13:13
Poor service
The WORST service ever. I've been waiting for over an hour just to collect a damn card!!!!! Does Sim shabalala know what's happening at the branches?
You let go of reliable and hard working consultants cause you didn't wanna pay them what they deserve.you brought in guys from capitec that know absolutely nothing!!!!! Even basic things!!! Cause you were getting to pay them less. This is disgusting. Bring back the old consultants that know the daily functions of the bank... theres a consultants everybody is asking about. She worked at mall of the south, Southgate and the Glen. BRING HER BACK!!!!!!
See
more
Absa
Banking
Noble D | 26 Apr 2024 at 13:12
ABSA Chat wallet!!!!!
Absa Chat Wallet and call center are ******* and unreliable. I have been trying to access my wallet since 10 am its now 1 pm. I keep getting an error the" transaction could be complete due to a technical error. I have been holding for over 90 minutes for an agent to no avail. When you implement new platforms ensure they work properly or Rather go back to the old system.
See
more
Discovery Bank
Banking
Sivuyile K | 26 Apr 2024 at 13:09
KUDO'S TO LINDA
Spoke to a lovely by the name of Linda she helped me to add a virtual card because I left my card at home very humble and patient lady ref for the call 16338785
See
more
Standard Bank
Banking
leslie-ann | 26 Apr 2024 at 13:06
HONORING FEES THAT I AM LIABLE FOR
I called into the call center to query why was my account in a minus I spoke to a COLLINS MATLOU who told me that where I made swipes the shop collected the money when I had no money in my account I don't understand cause when you swipe it shows you transaction approved so why do I have honoring fees on my account I WANT TO CLOSE THIS ACCOUNT as per COLLIN it cant cant be stopped so I have no control over my bank account worse service ever PLEASE CLOSE THIS ACCONT.
See
more
Standard Bank
Banking
Siya G | 26 Apr 2024 at 13:05
Standard bank is the pits, nonsense, ****s, unfair they are the worst thing ever.
Whatever happens in life may you never take a homeloan from standard bank, they are ****s and they will increase your repayment without telling you, oh the insurance? Their policy? It's honestly the pits, the only thing they are consistent about is the lies, how can you lie so easily? Thinking we don't have evidence to support what we are stating? Standard bank will be so quick to hand you over but they WILL NEVER BOTHER OR FIX YOUR PROBLEMS. in whatever you do, please don't take a standard bank homeloan. You'll tick fixed interest rate they will tell you not yours is not fixed, you jump on a call with their personnel they confirm that it's actually fixed. Oh get this your homeloan statement doesn't look their statement, they are previe to information that you as the homeloaner don't have, they were charging me R1000 extra. I only found out this past weekend to top it all off its confusing them that we dont have the same statement. They then send a person to come and evaluate the apartment so they can sell it, I swear if it means I need to review standard bank everyday I will, im even thinking of taking them to Twitter and also make a tiktok video plus I have a huge following maybe then I will be taken seriously because that's the only language they understand, can never be decent with them, everything must be a struggle. I will make this my everyday mission starting today. Also the "lawyers" they hand you over too? Trust they won't answer any of your questions, youll set up an appointment they won't get back to you by what they will do is suck you dry financially.
See
more
Absa
Banking
Tebogo K | 26 Apr 2024 at 13:00
Repayment
ABSA collection made me pay my home loan twice for one month because their agent made a mistake while changing my debit order date, and that already affected my credit score because it reflects as missed payment.
One of their consultant gave a a call saying they realise a mistake is on their side and they will pay back my R9168.32 , so even today I’m still waiting and and I’m not getting any feedback from them.
See
more
African Bank
Banking
Kitso M | 26 Apr 2024 at 12:52
Conformation of amount to settle and close account
*** service rendered. I called after logging a request to stop or settle an account on April 6, 2024, and receiving confirmation of the amount owed. It has altered as of late.
However, I received an SMS verifying the agreed upon sum. Could you maybe provide me the call recording April 6, 2024, at 13:28 Thobile confirmed its done
See
more
Nedbank
Banking
Emogen B | 26 Apr 2024 at 12:52
Ronald Ncube from Nedbank's Awesome client service
I called this morning being frustrated about a debit order that went off. The consultant, Ronald Ncube who I spoke to.... oh man, I have no words to describe the customer service that he provided me with. He assisted me with so much empathy, passio and patience. I felt like I was being assisted by my own family member. He was really empathetic about my situation eventhough he could not help me with the problem, I ended the call as though my problem was resolved. Thank you Ronald, you really made my morning. Knowing me I would have panicked and possibly could have lost my cool and faught someone but your calmness and empathy prevented me to loose my cool. You are a star!!!!
See
more
Standard Bank
Banking
Colin C | 26 Apr 2024 at 12:49
Standard Bank ***** by an Agent pretending to be calling from the ***** Department.
Standard Bank ***** by an Agent pretending to be calling from the ***** Department.
I was de*****ed by a person or persons pretending to be Standard bank ***** department agents. Their modus operandi (MO) is as follows:
1.) Client target receives a SMS from Standard bank look alike SMS no "Standard-Bank Anti-***** security alert: Possible *****ulent activity was detected on your account .To safeguard you we have placed a hold on the transaction of R10,830 Ref :STD805470. For reversal please contact 0105160900. Std Bank is an authorized financial services provider (FSP 46669) and registered credit provider (NCRCP13). Std Bank Limited Reg. No: 1980/003695/06"
2.) Client receives a call from the Standard Bank ***** department agent +27 10 516 0900 and the agent alerts the Client to the ***** and then spends a bit of time discussing how to prevent ***** using Virtual Cards and then informs the Client that due to high incident of ***** all business bank covered to 3D Secure accounts. The Age then goes through the standard security process and then starts the 3D Secure bank account encryption process.
3.) Client target receives a SMS “Warning: Please be advised we are currently implementing extra security on your online Banking profile called 3D secure. This security implementation has become a requirement by most in South Africa. If you are experiencing any problems during this implementation phase, please inform us and we will address the issue as soon as possible. For more information, please visit your bank's 3D Secure sit https:/www.standardbank.co.za”
4.) Followed by a 3rd SMS “Standard-Bank Anti-***** security alert: Consolidation Vault Acc: 9999999****NAME: INITIAL & SURNAME ID: 999999 9999 999 BENEFIARY REF: SNR1C5D59B9 Call 010 516 0900. Std Bank is an authorized financial service provider(FSP4669) and registered credit provider (NCRCP13).”
5.) The Agent informs that Client must not disclose to the Agent the 7 digits and Agent will supply last 4 digits. Agent then take Client through the process of transferring funds to the NEW 3D Secure business account
Facts:
The NEW 3D Secure account is in same bank
Funds are transferred from the NEW NEW 3D Secure accoun to other retail banks Capitec & Nedbank
The authenticated Standard bank digital ***** investigator informed me that the *****sters use indigent persons “term used by standard bank ***** department” to open bank accounts for *****sters use.
Key issues:
1. Why was the *****ulent account not flagged with same processes and transfer suspended or blocked especially as these must be NEW *****ulent accounts created for *****ulent purposes?
2. Are there internal Standard bank employees working with the *****sters?
3. If this is the latest ****/***** why has standard bank not sent out notices to all its clients?
4. How can immediate transfers happen from *****ulent account to external banks when their is meant to be a clearing time of 24 hrs in Standard Bank ,for Standard bank to Standard Bank account transfers and 2-3 days for external other bank transfers?
5. If these accounts are opened by indigent persons “term used by standard bank ***** department” why are these NEW accounts not flagged when funds are transferred in then out within minutes
We are creating a survey collect data to understand the magnitude of these ****s/*****s and then take possible appropriate action against the banks after legal advice.
Please help us collect the data by completing this survey at link https://s.surveyplanet.com/jx57cbkj
See
more
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