Virtual Card eBucks Issue

Hi

My Virtual Card payment of R2675.79 was declined at Checkers on the 6th of February and I was forced to use my physical card. Because of this, I did not receive my full eBucks reward.

I tried using the Virtual Card again later in February at a different branch of Checkers and experienced the same issue.

I tried raising this issue on the Secure Chat. I was forwarded to eBucks, to Private Clients, to 3D Secure Online back to eBucks, Card Servicing and Private Clients each one asking me the same questions. The support process is very frustrating.

I have seen on groups that others have experienced the same issue. I even raised it with Secure Chat when the issue happened.

I am being made to jump through hoops to have this issue resolved.