Virtual card delay, last straw

This delayed virtual card transaction is the final straw that broke the back of the poor camel named My finances, which FnB has been flogging to death for way to long now. How do you expect the only bread winner in the house to start the year of at a major unforeseen deficit, and all because FnB F'ed up royally again. We as paying customers expect you FnB, an authorized financial institution to help us manage our finances, yet time and time again you drop the ball. If there's a buck to be made by your disgusting organization your call center's are on it like flies around you know what. But just I dare try to save money like when I requested assistance reactivating my 32 day account, virtually silence. Or dare I report a case of *****, which your stinking security systems missed, again silence, money paid back, but zero explanation of how exactly your security missed it. And now with this delayed virtual card transaction, I get a snotty notification telling me that my account is over drawn and I need to settle the balance immediately. How about a "sorry we messed up and here's how we're going to fix it" message first? Your coffers are over flowing with the money of hard working people, and you've lost sight of customer care. Greed is a disgusting thing.