NP
Nikhil P

1 reviews | Active since Jul 2011

09 Nov 2022, 12:07

Virtual Card Chaos

Since 20 October I have been trying to sort out an issue:

If i pay small amounts with my Virtual Credit Card, the transaction goes through. If it is a large amount requiring a pin, the transaction declines.

Every phone call or secure message i send gets me bounced from one department to another. So far, i have spoken to: 1) Cards 2) Online secure 3) Permier Banking 4) ebucks 5) premier banking main 6) online secure (again) 7) digital banking 8) card services 9) app support 10) premier banking (again)

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Replies (1)
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Nikhil P's update02 Dec 2022, 08:55
Reviewer Update
reference number is: ***NF or ***

I have been emailing Ruwayda on ***

She has not responded to my last few emails as far back as 23 Nov.

Please can someone sort this out! I have lost out on ebucks rewards and no one at fnb seems to care